The most trusted
reviews in pet grooming

Because every pet parent deserves honest, real
feedback they can trust.

Our platform allows reviews only from completed appointments,
guaranteeing you read genuine experiences from real users.

The most trusted reviews in pet grooming

Because every pet parent deserves honest, real feedback they can trust.

4.8

47626

4.5

(42,751)

5.0

89.70%

4.0

5.12%

3.0

1.86%

2.0

1.19%

1.0

2.12%

Our platform allows reviews only from completed appointments, guaranteeing you read genuine experiences from real users.

4.8

47626 Groomit Reviews

4.5

(2,682) Google Reviews

5.0

89.70%

4.0

5.12%

3.0

1.86%

2.0

1.19%

1.0

2.12%

Kayla Z ( New York,NY )

Last Booked 01 Sep, 2026 (2 Appts)

Cardigan Welsh Corgi

Wall-e

Booking Experience

4.0

Groomit is helpful but I always feel like the booking time slots can be confusing and not lead to the date you were expecting

Groomer Rating

5.0

We had such a wonderful experience! From the moment our dog met her, he was SO excited and immediately seemed comfortable with her, which was such a great sign for us. She was incredibly kind, attentive, and took the time to ask questions and make sure she knew exactly what we wanted. And his cut looks AMAZING. People in our building literally didn’t recognize him afterward 😂 He looks so handsome! She also just has such a warm, wonderful energy and made the whole experience so easy. 10/10 we’re so happy we found her and will absolutely be booking again!

Serviced by Susana R

dog Groomer

Catie S ( Suffern,NY )

Last Booked 24 Mar, 2026 (12 Appts)

Cavapoo

Bambi

Booking Experience

5.0

Groomer Rating

5.0

I love Susana! She is so experienced, does a great job, and is so great with my dog!!!

Serviced by Susana R

dog Groomer

Mark P ( Union City,NJ )

Last Booked 24 Mar, 2026 (9 Appts)

Morkie

Frodo

Booking Experience

5.0

Groomer Rating

5.0

Our Frodo loves Susana. She is so kind and gentle, he loves getting groomed!

Serviced by Susana R

dog Groomer

Catie S ( Suffern,NY )

Last Booked 15 Jan, 2026 (12 Appts)

Cavapoo

Bambi

Booking Experience

5.0

Groomer Rating

5.0

Susana was perfect as always!!! She is the best! She’s so great and gentle with my dog and does a terrific job :)

Serviced by Susana R

dog Groomer

Dean M ( Wyckoff,NJ )

Last Booked 14 Jan, 2026 (6 Appts)

Maltipoo

Bobby

Booking Experience

4.0

Groomer Rating

5.0

Excellent service, great with our older dog.

Serviced by Susana R

dog Groomer

Mary A ( Bronx ,NY )

Last Booked 05 Jan, 2026 (5 Appts)

Cockapoo

Ollie

Booking Experience

5.0

Ollie loves her!

Groomer Rating

5.0

Serviced by Susana R

dog Groomer

Helen ( Suffern,NY )

Last Booked 07 Nov, 2025 (3 Appts)

Shih Poo

Lola

Booking Experience

5.0

Groomer Rating

5.0

Susana from Groomit was a breath of calm in a world that often moves too fast. Her gentle, steady approach put my puppy at ease from the moment she arrived, and you could feel her genuine care in every step of the grooming process. It reminded me of the way things used to be done with patience, pride, and a quiet dedication to doing the job well. My puppy grew comfortable under Susana's touch, and by the end, she left everything as neat and orderly as she had found it. Her eagerness to please was evident not only in her work but also in the way she carried herself: respectful, attentive, and committed to providing the best experience possible. It was a truly positive experience, and I’m grateful for her professionalism and her calming presence. I would highly recommend her to anyone looking for thoughtful and careful grooming for their pet.

Serviced by Susana R

dog Groomer

Erica C ( Bronxville,NY )

Last Booked 21 Oct, 2025 (17 Appts)

Cockapoo

Bailey

Booking Experience

5.0

Groomer Rating

5.0

Exceptional job as always! Susana has been grooming our two pups for almost two years now. She is incredibly dependable and does an amazing job each time. She is also very gentle with them, and even communicates the process to them! I love it ❤️

Serviced by Susana R

dog Groomer

Peter ( Englewood,NJ )

Last Booked 20 Oct, 2025 (11 Appts)

German Shepherd

Missy

Booking Experience

5.0

Groomer Rating

5.0

Susanna is professional, and great groomer. She connected very nicely with my Missy.

Groomit’s Response

Dear Peter,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Susana conne...

Serviced by Susana R

dog Groomer

Catie S ( Suffern,NY )

Last Booked 01 Oct, 2025 (12 Appts)

Cavapoo

Bambi

Booking Experience

5.0

Groomer Rating

5.0

exceptional in every way!!!

Serviced by Susana R

dog Groomer

FAQ

After each completed grooming appointment, pet parents are invited to leave a review through the Groomit app or website. Only customers who have booked and completed a service with Groomit can submit a review, helping ensure that the feedback comes from people with actual Groomit service experiences.

Yes. Groomit reviews are connected to completed customer bookings, meaning reviews come from pet parents who have actually used a Groomit grooming service. This booking-based system helps customers evaluate Groomit and individual groomers using feedback from real service experiences.

Yes. Groomit provides reviews for individual groomers so pet parents can learn about other customers' experiences with a specific professional. Groomer profiles can also show ratings, completed appointments, experience, and other information that can help you choose a groomer for your pet.

No. A customer must have a completed Groomit booking to submit a review. This booking requirement helps keep reviews connected to actual Groomit appointments rather than allowing anyone to submit unverified feedback.

Yes. Groomit aims to provide a transparent view of customer feedback, including positive and negative experiences. Reviews are not removed simply because they are negative. Reviews may be removed when they contain offensive language, personal information, or violate Groomit's community guidelines.

Yes. Some reviews may include a "Groomit Response" when the Groomit team or the groomer provides clarification, addresses a concern, or explains how an issue is being handled. This allows customers to see that feedback is being acknowledged and addressed.

Groomit reviews can help pet parents compare groomers based on experiences shared by previous customers. Looking at a groomer's ratings, reviews, experience, and completed appointments can give you additional information when deciding which professional may be a good fit for your pet.

Groomit ratings and reviews provide feedback from customers who have used the groomer's services. Reviews can give you insight into customers' experiences with grooming, communication, professionalism, and how their pets were cared for. Groomer profiles may also provide information such as experience, completed appointments, and total ratings.

Groomit ties its review system to completed bookings, so customers cannot simply submit a review without having used a Groomit service. This booking-based approach is designed to make the review system more reliable and give pet parents access to feedback from genuine customer experiences.

Groomit's Reviews page currently displays more than 47,000 Groomit reviews and a 4.8-star rating, along with Google reviews shown separately on the page. Review counts and ratings can change as new customers complete appointments and submit feedback.

Reviews are one channel, but service issues are handled through support. Any complaint about grooming quality must be submitted to Groomit within 48 hours of the appointment, with the appointment ID, your account email, and timestamped photos. Groomit reviews the claim and, where eligible under the satisfaction guarantee, may offer a re-groom, credit, or refund. Your review remains visible either way.

Yes. Ratings and completed appointment history feed directly into Groomit's Best Match algorithm alongside your pet's breed, size, service type, and location. Groomers who consistently maintain high ratings receive more matches, and groomers who fall below Groomit's standards may be removed from the platform.

Contact Groomit support at help@groomit.me if you need to correct or withdraw a review. Reviews are not removed for being negative, only for offensive language, personal information, or breaches of Groomit's community guidelines.

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The most trusted
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The most trusted reviews in pet grooming

4.8

4.5

4.8

4.5

About

For Pet Owners

Company

Groomer Partners

About

Company

The Fastest,

The most trusted reviews in pet grooming

The most trusted reviews in pet grooming

4.8

4.5

4.8

4.5

How does Groomit collect customer reviews?

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Can I read reviews for individual Groomit groomers?

Can I leave a Groomit review if I have not booked a grooming appointment?

Can I see both positive and negative Groomit reviews?

Does Groomit respond to customer reviews?

Why should I read Groomit reviews before choosing a groomer?

What do Groomit ratings and reviews tell me about a groomer's service?

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About

For Pet Owners

Company

Groomer Partners

About Groomit

For Pet Owners

Company

Groomer Partners

The most trusted
reviews in pet grooming