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Help Center
Find Your Answers
Getting Started
What is Groomit?
How does it work?
How do I download the App?
Why does Groomit request my mobile phone?
Why does Groomit need my credit card?
I don’t have a computer. Can I still schedule appointments?
Payment
Can I use cash?
How can I tip my groomer?
Why do I need to verify my credit card?
I wasn’t able to verify my credit card.
I didn’t receive the amount on my bank statement to verify my credit card
How can I add a new payment method?
Service Areas
Where do you provide service?
Available in New York
How do I check if you cover my area?
Booking Process
How much does the service cost?
What are the required vaccinations?
What is the difference between In-Home and Mobile Van grooming?
Do you provide service to senior pets?
Do you accept aggressive pets?
What pets are the groomers able to service?
Mobile Van Groomit Service
How does the Mobile grooming service work?
Do I need to provide anything for the groomer?
How long does it take to finish a grooming appointment?
Can I book two or more pets for mobile grooming?
There is no space on my street to park. Can I still book?
What service do you offer for mobile grooming?
In-Home Groomit service
Where will the grooming take place?
What is required for the In-Home appointment?
Do the groomer cleans after the service?
Advice
How frequently should I groom my pet?
How can I avoid matted fur?
Appointments
Can I book for the same day?
Can I book four weeks in advance?
I booked but didn’t receive any confirmation; what should I do?
Where can I see my appointment’s date and time?
Where do I see my past appointment information?
I am waiting, and my groomer is not on time; what should I do?
Groomit App
I don’t remember the email address I used to register. How can I Sign In?
I forgot my password
What should I do if the app doesn’t start?
Where can I edit my pet profile?
How can I delete a pet?
Where can I edit my address?
Groomers
I am booking an appointment for the first time. Can I pick my pet groomer?
How to make my groomer a favorite groomer?
How do I take off a groomer from my favorite groomers?
How do I rate my groomer?
How do I tip my groomer?
Is there a fee for requesting a specific groomer?
Getting Started
What is Groomit?
How does it work?
How do I download the App?
How does In-home pet grooming work?
Why does Groomit request my mobile phone?
Why does Groomit need my credit card?
I don’t have a computer. Can I still schedule appointments?
View All Articles
Payment
Can I use cash?
How can I tip my groomer?
Why do I need to verify my credit card?
I wasn’t able to verify my credit card.
I didn’t receive the amount on my bank statement to verify my credit card
How can I add a new payment method?
View All Articles
Service Areas
Where do you provide service?
Available in New York
How do I check if you cover my area?
How can I find out when you start servicing my area?
View All Articles
Booking Process
How much does the service cost?
What are the required vaccinations?
What is the difference between In-Home and Mobile Van grooming?
What pets are the groomers able to service?
Do you provide service to puppies?
View All Articles
Mobile Van Groomit Service
How does the Mobile grooming service work?
Do I need to provide anything for the groomer?
How long does it take to finish a grooming appointment?
Can I book two or more pets for mobile grooming?
There is no space on my street to park. Can I still book?
View All Articles
In-Home Groomit service
Where will the grooming take place?
What is required for the In-Home appointment?
Do the groomer cleans after the service?
View All Articles
Appointments
Can I book for the same day?
Can I book four weeks in advance?
I booked but didn’t receive any confirmation; what should I do?
Where can I see my appointment’s date and time?
Where do I see my past appointment information?
I am waiting, and my groomer is not on time; what should I do?
View All Articles
Groomit App
I don’t remember the email address I used to register. How can I Sign In?
I forgot my password; how can I recover it?
What should I do if the app doesn’t start?
Where can I edit my pet profile?
How can I delete a pet?
Where can I edit my address?
Where can I add another payment method?
View All Articles
Groomers
I am booking an appointment for the first time. Can I pick my pet groomer?
How to make my groomer a favorite groomer?
How do I take off a groomer from my favorite groomers?
How do I rate my groomer?
How do I tip my groomer?
Is there a fee for requesting a specific groomer?
View All Articles
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