Groomit Help

Pick it!

Choose one of our three grooming packages for your dog or cat. Personalize their experience by selecting some of our organic shampoos and optional add-ons.

Book it!

Schedule an in-home pet grooming appointment for when it is most convenient for you. We even offer same day appointments.

Groom it!

Now you can simply sit back and relax! Your pet groomer is on their way and your pet will soon be looking and feeling fabulous.

We require all pets to be current on their vaccinations especially Rabies and Distemper vaccines. All necessary vaccinations must be administered at least 24 hours prior to your scheduled appointment.

We offer competitive pricing and charge between 10-25% more for all grooming services.

We only use Organic, Natural and Hypoallergenic Shampoo and conditioner.

It should be time based on their condition, size and temperament. The typical Time is 1.5-2 hours.

We make it as convenient as possible for your pet to get groomed asap. We will give you a time window of one hour within which the groomer will arrive. Appointments are available same day within hours. Pet grooming near me.

Your pet will be groomed in the comfort and convenience of your own home. You must have a bathtub or shower accessible for us to bathe all large breeds. For small breeds, we can use your bath or kitchen sink. We only ask that you please provide towels. A secure counter and or table is required for all pets to safely and properly be groomed.

To get a smooth and even haircut, the hair needs to be clean. Depending on your dog’s breed and style, the groomer may do a “rough cut.” After the rough cut, your dog is washed, fluff dried at which point the haircut is then completed. In other cases, we may wash and dry the dog completely before any length is taken off. Dog grooming near me.

By standard we use organic dry shampoo, if you need a wet shampoo please discuss with groomer during appointment.

Yes. Our groomers are familiar with most of breed standards as well as being highly experienced with the more popular breeds. Many clients in NYC do not groom to breed standard due to the level of maintenance required. Regardless, if you are looking for a specific style, providing pictures allows both you and your groomer to see what your options are.

Some clients prefer to work with the same groomer. We recommend this if your pet tends to be anxious and nervous. Many dogs like the familiarity of having the same groomer as it allows them to not only feel more comfortable and relaxed, but it also allows the groomer to establish a consistent relationship with the dog or cat. If you would like to have the same groomer just "favorite" the groomer of your choice within the Groomit app or web.

yes, we are able to cut the nails on most pets. Dog grooming near me.

They are the scent sacs directly under your dog’s tail. Some dogs empty them naturally, some do not. Per your request, please let your groomer know if you would like to have your dog's anal glands emptied (expressed) or if you would rather have your veterinarian do so.

Please tell us! We want you to be 100% satisfied. If there are slight changes you would like done, your groomer can usually make those adjustments right then and there. In other instances, if the changes you request require more time, we may ask that your groomer come back another day in which case we can start again. If there are two or more people responsible for the grooming result, it is important that they first agree on a style before giving the groomer further instructions.

All pet groomers receive safety training. we train groomers that are interested in becoming a Groomit partner.

Your card is charged at the time of booking, similar to reserving a flight. You will see an authorization charge for the transaction, but this will drop off within 3 to 5 business days. Processing times may vary depending on your bank.
Never pay by cash or check—this could expose you to fraud.

It is at your discretion to tip the groomers. You can tip within our app, website or cash.

Once your first grooming is complete you can refer a friend by sharing your unique code. Go to Refer A Friend in our app or web to find your unique code. We will then credit your account $10 to be applied to your next grooming.

Our general recommendations are to pluck the ear hair on a regular basis to avoid buildup of dirt & ear wax and it's much easier on us and your pet to pluck a little ear hair then to wait and have a ton to try to remove at once. Removing a lot of ear hair can create irritation and so our policy is that we are happy to do it but if you choose not to, then it needs to be done at your veterinarian to avoid complications.

Please tell us! We want you to be 100% satisfied. If there are slight changes you would like done, your groomer can usually make those adjustments right then and there. In other instances, if the changes you request require more time, we may ask that your groomer come back another day in which case we can start again. If there are two or more people responsible for the grooming result, it is important that they first agree on a style before giving the groomer further instructions.

Once the customer selects one of the packages associated with the mobile van service, we will assign you a van at your desired time. The van will arrive near your home where the pet owner will be responsible for dropping off and picking up their pet. The pet owners will be in contact with the groomer throughout the grooming via app or text message.

You can book an appointment for a mobile van by simply going through the booking process via app or website and selecting mobile van as a service option.

The mobile van comes equipped with everything needed for grooming. The pet owners only responsibility is to drop off and pick up their pet as soon as the groomer arrives or finishes the grooming.

The average grooming time is 1 hour and 30 minutes. However due to specific circumstances relating to size, coat and matting times can vary. The specific skill of the groomer can also impact the time it takes to complete a grooming.

Yes both mobile and in-home grooming have an option of 1 or more dogs. You must simply go through the booking process and select yes on the “add another pet to this appointment” prompt. Once that is selected it will require you to select the pet(s) you wish to be added from your pet profiles.

Yes, you can still book an appointment. However please note that due to this circumstance groomers may start your grooming appointment later than originally scheduled. The groomer will allocate the best possible area to start the grooming and complete your service the most effective way possible.

We offer a full grooming service for both cats and dogs in our GOLD package while also offering a bathing service for cats and dogs in the SILVER package. Details of the package are listed in the booking process. Additionally we have add-ons of specific treatments you may give your pet such as a whitening or shed control treatment. Full details are listed in both the app and website.

No, we believe in the best possible care and comfort for the pets we service. Our vans are very spacious and provide a comfortable area for pets to relax whenever they are not being groomed.

Once the groomer arrives you will be notified through both your app and text message. It is important that pet owners drop off their pet ASAP so groomers will have enough time to fully complete the grooming until their next appointment.

Our products are made from a credible organic manufacturer called Pura. These items were selected based on the best experience and quality observed from their use on pets. We pride ourselves in creating the healthiest and highest quality experience for our customers and their pets.

No, the groomer will notify you via the app or text message when your pet is ready for pick up. Please make sure to arrive on time for pick up as groomers in most cases will have another appointment after completing their current one. We respect the time of your pet parents and hope that they also respect the time and scheduling of our groomers.