Cancellation Policy

We understand that plans may change, and we aim to keep this policy fair for both customers and groomers. When an appointment is booked, the selected groomer reserves that time exclusively for your pet, meaning they cannot take another booking during that window.

Last-minute cancellations affect a groomer’s schedule and income, especially once they have already prepared, traveled, or arrived, which is why cancellation fees apply depending on timing.

Cancellation & Rescheduling Fees

Refunds are issued back to the original payment method where applicable.

Recurring Bookings

Each appointment in a recurring plan is treated as its own scheduled service and must follow the same cancellation rules unless otherwise specified.

Flexible Recurring Plans

• You may cancel your flexible recurring plan at any time.
• Cancellation or rescheduling fees apply to flexible recurring appointments the same way they apply to standard appointments, following the table above.
• If an appointment is cancelled within the penalty window (less than 24 hours before, once the groomer is on the way, after arrival, etc.), the standard cancellation fee applies.

This ensures fairness and maintains available grooming time for other pet parents in the area.

Annual Recurring Plans — Special Cancellation and Rescheduling Rules

Annual recurring customers receive additional flexibility:

• No cancellation or rescheduling fees apply — regardless of timing, including:
  • Less than 24 hours before
  • Once the groomer is on the way
  • Once the groomer has arrived

Annual members commit upfront, which allows us to waive per-appointment cancellation and rescheduling fees while still reserving priority grooming access.

This policy helps balance flexibility for customers with the groomers’ time and travel investment. Last-minute cancellations make it difficult to fill open slots and impact groomers financially.