The most trusted
reviews in pet grooming

Because every pet parent deserves honest, real
feedback they can trust.

Our platform allows reviews only from completed appointments,
guaranteeing you read genuine experiences from real users.

The most trusted reviews in pet grooming

Because every pet parent deserves honest, real feedback they can trust.

4.8

42115

4.5

(42,751)

5.0

90.38%

4.0

4.75%

3.0

1.74%

2.0

1.21%

1.0

1.91%

FAQ

After every completed appointment, pet parents are invited to leave a review directly in the GroomIt app or on our website. Only customers who have booked and completed a service with GroomIt can leave a review, ensuring all feedback is from verified experiences.

Yes. Reviews on GroomIt are only submitted by real customers who have used our services. We do not purchase, edit, or fabricate reviews—what you see reflects the genuine feedback of pet parents across the country.

Absolutely. Each groomer on GroomIt has their own profile where you can read verified reviews from past customers. This helps you choose the professional that best matches your pet’s needs.

Reviews help new customers feel confident when booking, and they give groomers valuable feedback to improve their services. With tens of thousands of verified reviews nationwide, GroomIt maintains one of the highest-rated pet grooming experiences in the industry.

We believe in transparency. Reviews are only removed if they contain offensive language, personal information, or violate our community guidelines. Otherwise, we display all feedback—positive or negative—so pet parents see the full picture.

Sometimes you’ll see a “GroomIt Response” attached to a customer review. This means our team and the groomer have worked together to provide clarification or address concerns raised in the review.

In some cases, GroomIt may respond directly to explain what happened or outline how we’re fixing an issue.

In other cases, the groomer themselves may want to respond, and GroomIt supports them in doing so.

Our goal is not to “cover up” feedback but to show that GroomIt is actively listening, collaborating with groomers, and making improvements so every pet parent feels heard.

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Pet Grooming

The most trusted
reviews in pet grooming